1. INTRODUCTION
1.1. These “Terms and Conditions of Transactions” together with the “Terms of Use” and “Privacy Policy” apply to any sale of products by the company YOUNG CARPO OE based at 7, Evagelistrias St., Agia Paraskevi, P.C. 15342, Company Registration No. 156484101000, and VAT No. 801422896, Tax Office Holargos, e-mail: info@youngcarpo.com) (hereinafter the “Company”) via its online store, www. youngcarpo. com (hereinafter referred to as the “On-Line Store” and/or the “Website”)
1.2. The User of the Online Store (hereinafter “User” or “Customer”, or “You”) before starting the process of submitting her/his order may register at the online store. By creating an account on the Website you will be able to shop faster, stay informed about the status of your orders, and keep a record of the orders you have made.
1.3. In order to register or connect to the Online Store, the interested user is required to fill in the registration form, a full name, mailing address, contact number and email. This information remains completely confidential. The Company reserves the right to use this information to send updates on new products or offers to customers or Registered Users, in accordance with applicable law and the Privacy Policy.
2. ORDERING AND ORDER ACCEPTANCE BY THE COMPANY
2.1. The order of the products is submitted by completing the special order field “+ ADD” that exists for the products of the e-shop. Prior to the submission of the checkout, the Customer is requested to inform themselves of the terms and conditions applicable to the purchase of the product(s) she/he wishes through a special link to these Terms and Conditions of Transactions and to confirm that she/he has become aware of them by selecting the corresponding icon next to the phrase “I have read and accept the Terms and Conditions of Transactions”. By selecting this field, the Customer expressly and unconditionally declares that he has become aware of and understood these terms and is informed of the following elements:
2.1.1. Full company name, registered office, postal address, VAT number, contact numbers/e-mail address, company registration number.
2.1.2. The main characteristics of the products ordered and the total price of the products on the order, including VAT or other taxes, shipping or return costs of the product, any additional charges. It is clarified that the prices shown on the products in the Online Store are final (including VAT). These listed final prices in the Online Store do not include shipping costs, which are then calculated on the basis of the amount of the order and the choice of the shipping method and destination. The Customer must check each relevant feature before submitting her/his order, so that there is no doubt about the characteristics and properties of the products she/he has ordered. The Company is not responsible for the failure of the Customer to be adequately informed about the above, using the means of the Online Store.
2.1.3. Terms and methods of payment and means of payment.
2.1.4. The availability of the products, the deadline within which the Company undertakes to deliver the products.
2.1.5. Any restrictions on delivery and means of payment.
2.1.6. Characteristics of charges, possible discount packages or special offers.
2.1.7. The terms, conditions and exceptions, as well as the deadline and the details of the exercise of the right of withdrawal as well as the charge of the Customer with the cost of returning the products to the Company, in case of withdrawal.
2.1.8. The conditions for withdrawal from the contract and the termination or cancellation of the contract.
2.1.9. Where applicable, the possibility of out-of-court settlement of disputes to which the Company belongs.
2.1.10. The possibility of On-Line alternative dispute resolution as specifically referred to in Article 8 of this Regulation.
2.1.11. The terms of service after the sale, and the Company’s liability for actual defects, in accordance with Articles 534 etc. of the civil law and the customer’s capabilities.
2.1.12. The purpose of data processing, the recipients or categories of recipients of the data as well as the existence of the right of access and objection, as specifically mentioned in the Privacy Policy.
2.1.13. The obligation to pay on submission of the order.
2.2. The order is not binding for the Company until the Customer receives confirmation of the acceptance of the order by the Company, as described below. If there is no update or acceptance of the order, the Customer is entitled to a refund of the payment.
2.3. Confirmation of receipt of the On-Line order.
2.4. The order is considered received by the Company when the Customer receives the relevant update of the order status marked “Order Confirmed”. Updates to the order status are displayed on the User’s screen and sent by email to the address registered by the User/Customer. The order status is constantly updated as and when changes occur during order management. The Customer must check the ” Order Confirmed ” and immediately inform the Company (no later than 3 hours from the time of receiving an On-Line notice above) in writing of any error, otherwise the information mentioned in the ” Order Confirmed ” registration will be applied to the sale of the products from the Online Store.
2.5. Immediately after the confirmation of the posting of the order, the Company confirms the availability of inventory of the products of the order. If the availability or delivery time differs from that indicated on the product page, the Customer will receive an update. After confirmation of availability, the Company confirms the information about the price of the products, their characteristics, etc. Following this confirmation, an email will be sent to the Customer confirming the order acceptance. The above e-mail will explicitly confirm the contents of the order, the total price, and the estimated delivery time of the order, as detailed to the Customer before the submission of her/his order.
2.6. The order shall be deemed binding and the sale shall be deemed to have been made only once the above On-Line message marked ‘Order Sent’ has been sent and received.
2.7. The Customer may also be informed of the progress of the order, either by sending an e-mail to: orders@youngcarpo.com or online, by signing in to his account by entering the Online Store in the section ‘My orders’.
2.8. In the context of good faith and business practices, the Company is not obliged to accept an order if it is found in good faith that due to a typographical or computer error, the products appear in the Online Store at an incorrect price, i.e. less than or greater than that applicable for that period. If such an error is found in only part of the ordered products, then the order is valid and executed normally for the other products whilst considered incomplete for the products for which the error was found. In the event of incorrect shipment of unordered products, withholding or failure to inform the Company and return the products does not constitute consent, acceptance or declaration of will to purchase them. If a return of the products is requested by the Company and the Customer delays to return these products for more than ten (10) calendar days then this refusal constitutes a declaration of will to purchase the items and the order is deemed to have been confirmed and the Customer is obliged to pay their value.
3. PAYMENT AMENDMENTS
3.1. The Customer may pay in the following ways:
- Cash on delivery (1,75 € including VAT) for purchases in Greece only.
- Via credit, debit and prepaid cards (Interface via the payment platform Stripe).
4. AVAILABILITY OF PRODUCTS
4.1. The Customer is informed of the availability of the products from the purchase page of each product or service of the Online Store. The Company will endeavor to make products available at a future date if they are not available at the time of the order or not to accept the order and process the sale. Any payments will be returned to the Customer without undue delay, via the payment method which the customer chose to pay for her/his order.
5. DELIVERY OF PRODUCTS – SHIPPING PROCESS
5.1. All orders are sent for shipping by our Company within two working days, from the day your order was confirmed by us.
5.2. The Company states the estimated delivery time of each ordered product, depending on the circumstances and in line with the terms of the courier company. Οrders within Greece will be delivered within 6 working days of the order date. Deliveries outside of Greece will be delivered within 21 working days depending on the country to which they are being dispatched. The Company will endeavor to inform the Customer of the unavailability of the product or of a potential (new) delivery time if circumstances create a delay of delivery. In this event, if it is deemed that the delay renders the transaction no longer worthwhile for the Customer, the Customer is entitled to unilaterally cancel the order by written declaration (by email to orders@youngcarpo.com ). Once the order has been cancelled and the sales contract has been terminated, the Company must return, without undue delay, all the money paid to it by the Customer.
5.3. Transport costs for Greece:
- Free nationwide for orders worth 50€ & above.
- Additional transport charges of up to 5.00€ (including VAT) nationwide for orders worth less than 50€.
- Cash on delivery 1.75€
6. WITHDRAWAL – RETURNS
6.1. The Customer is entitled to withdraw from the contract within 14 calendar days without giving any explanation.
6.2. The withdrawal period shall expire 14 calendar days from the day following the day on which the Customer – or a third party or carrier indicated by the Customer – acquired the physical possession of the goods.
6.3. In order to exercise your right of withdrawal, you must inform us in writing of your decision to withdraw from this agreement by informing us by email to info@youngcarpo.com , or by registered post to YOUNG CARPO OE based in Agia Paraskevi, Attica, clearly stating your intention to withdrawer, without the latter being obligatory. The contact details of our Company are as follows: YOUNG CARPO OE based in Agia Paraskevi, Attica, 7 Evagelistrias St., P.C. 15342 (Greece) Company No. 156484101000, VATno: 801422896 and Holargos Tax Office (e-mail: info@youngcarpo.com).
6.4. In order to meet the withdrawal deadline, sending your declaration of exercise of your right of withdrawal before the withdrawal period expires, via one of the above ways, is sufficient.
6.5. We would also like to draw your attention to the fact that for logistical reasons regarding the Returns Department, failure to communicate in one of the above ways, may result in your product never reaching our warehouse.
Consequences of withdrawal
6.6. If you withdraw from this agreement, we will refund you the full amount received from you, including shipping costs (excluding additional costs due to your choice to use a delivery method other than the cheapest standard delivery method we offer) without undue delay and within 14 calendar days from the day we were informed in a format that your decision to withdraw from the agreement can be proved. We will execute the above refund using the same payment method that you used for the original transaction, unless you have expressly agreed otherwise. In any case, you will not be charged any fees for such a refund. We reserve the right to delay the refund until the goods have been returned.
6.7. You will incur the direct cost of returning the goods. For returns with whichever courier company, the Customer must inform themselves of the process by the respective company.
6.8. You are only responsible for any decrease in the value of the goods resulting from handling that was not necessary to determine the nature, characteristics and function of the goods.
6.9. As soon as we receive the returned product in our Warehouses and find that it is in its original state, we will refund you the full amount you paid, as indicated on the purchase receipt/document within 14 calendar days. If you have paid on delivery, please indicate a bank account, as your money will be refunded by bank transfer.
6.10. A condition for accepting the return of the product is that the product be returned exactly in the excellent condition that the Customer received it. Specifically, the returned product should not have been used, be in excellent condition (‘as new’), just as per prior to its sale, in its full original packaging (box, nylon, foam, etc.) which should not have cracks or damage/alterations) and with all the contents of the original packaging. In addition, in order to approve the refund of the product, the original purchase document (retail receipt, invoice) must be displayed by the person who originally purchased the product and whose details are stated on the purchase document.
6.11. The Customer is liable to compensate the Company if she/he has made use other than that necessary to establish the nature, characteristics and operation of the goods in the period up to the declaration of withdrawal. Conversely, the Company is entitled to agree to compensation via mutual offsetting with the Customer.
6.12. The return of the item is accepted only if any amount charged by the Company for the shipment of the product to the Customer and the shipping costs for its return have been paid.
7. DAMAGED PRODUCTS
7.1. As part of the process of executing orders, our company carries out a careful inspection of the products in order to ensure excellent quality. In the rare event that you should receive damaged goods , you may contact us at orders@youngcarpo.com for the replacement of the product.
7.2. In addition, if you do not wish it to be replaced, you may also withdraw from the sales agreement.
8. PERSONAL DATA
8.1. For the submission of the order, the Customer is required to fill in her/his personal information via the order form on the Online Store. The Company collects and processes Customers’ personal information/personal data for the execution of the order. Further information about the processing of the Customer’s personal data is available in the Privacy Policy of the website.
9. CONTACT WITH THE COMPANY
9.1. For any information about the Online Store the Customer may contact the Company via the following contact details : e-mail: info@youngcarpo.com
10. FINAL PROVISIONS
10.1. According to Directive 2013/11/EC, which was incorporated into Greek legislation via the Ministerial Decision No. 70330/2015, it is now possible to resolve On Line consumer disputes via the the Alternative Dispute Resolution procedure throughout the European Union. If the Customer has a problem with a purchase made from the Online Store and resides in the EU he/she may use the website https://webgate.ec.europa.eu/odr/main/?event=main.home.show for an out-of-court settlement of the dispute. The Certified Alternative Dispute Resolution Body (ADR) is: European Consumer Centre of Greece (ECC GREECE), Alexandra Ave. No. 144, 11 471, Athens, +30 2106460284 +30 2106460784 info@eccgreece.gr. The Customer may contact this institution for guidance regarding the process of submitting and processing her/his complaint.
10.2. If any part of the sales contract in accordance with these terms proves invalid or unenforceable by a court order, the remainder of the contract shall continue to apply. The Company may enter into an agreement to assign its obligations to an appropriate third party. Otherwise, the Customer will not be entitled to assign or transfer his rights or obligations.
10.3. All notifications must be made in writing (by hand, by e-mail, or by post by registered mail).
SECURITY OF TRANSACTIONS
In recognition of the importance of the credibility of each of your telepayments, www. youngcarpo. com has developed a secure circuit transfer of registered data under the assurance of the most inaccessible encryption. More specifically, the process of clearing your payment, in the event that you choose Credit Card Payment, is carried out by Stripe whereby you are automatically transferred to Stripe’s secure server.
Your card details are entered directly into Stripe and our company never stores them within the Website which makes the transactions you make at www.youngcarpo. com via credit card are completely secure.
